Job Summary:

The Inside Sales team is responsible for processing customer quotes and orders, disseminating information to various departments and arranging for the shipping of products to customers. Each Inside Sales Representative is assigned to a group of accounts to service in conjunction with the Outside Sales team. Additional responsibilities include funneling sales opportunities and ensuring pricing files are accurate on a daily basis.

Company Vision:

Ramco will be a place where passionate employees collaborate and commit to providing our clients with excellent automation solutions. We will be a consultant and partner to our clients by putting them first, bringing value to their organization, and customizing our service to their needs. We will deliver value-based solutions by utilizing premier products and the knowledge and expertise of our employees. We will stay on the cutting-edge of technology and educate our clients. We will define excellence as an automation solutions provider.

Primary Responsibilities:

  • Quote Customers in a timely manner (less than 24 hours)
    • Follow-up on customer quotes
  • Promote complementary products to customers
  • Perform new part setup
  • Assist with pricing duties regularly
  • Ensure customer information is current in CRM
  • Identify new sales opportunities and funnel to the outside sales team
  • Cross over competitive products and products with long lead times
  • Review quotes in the sales funnel
  • Attend factory training and/or online training to stay current on technology 
  • Assist with target marketing campaigns 
  • Perform all other duties as assigned

Qualifications/Requirements:

  • Sales or customer service experience
  • Self-motivated, results-oriented, organized, energetic, and capable of staying calm under pressure from multiple ongoing projects
  • Effective communication skills (phone, online, in-person, etc.)
  • Ability to use office equipment
  • Must possess a valid state motor operator's license and maintain an approval motor vehicle record (MVR)



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